Open Government, Public Services 2.0 and Digital Citizenship: Notes for a new agenda for the modernization of public management in Ibero-America
Abstract
Recently, different governments around the world have begun a progressive process to promote and carry out strategies linked to the concept of "Open Government", whose principles are: a) transparency and openness; b) participation; and c) collaboration (Obama, 2009). In this context, the concept of Public Services 2.0 has been coined as a new interactive form of creating public value and moving towards a new type of citizen collaboration and open innovation through the systematic integration of actors in the process of governing and administering public services and public affairs (Hilgers and Piller, 2011; Bommert, 2010; Nambisan, 2008). The work analyzes the key concepts that underlie the application of Web 2.0 tools and social networks in a transformative vision of the State and public services, and the possibility of configuring a specific agenda oriented to the modernization of public management in Ibero-America in response to the various diagnoses that have surfaced in recent times on these issues (CLAD, 2010, Citizenship 2.0, 2011, WEF, 2011, OECD, 2011, and The Economist, 2011, among others) and based on: peer production and the richness of the networks (Benkler, 2006), the wisdom of the crowds (Surowiecki, 2004), crowdsourcing (Howe, 2006) and citizensourcing / wikigovernment (Noveck, 2009), service innovation focused on the user and open character (E. Von Hippel, 2005; Chesbrough, 2009), the government as a platform (O'Reilly, 2010) and the open government approach (Lathrop and Ruma, 2010).
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